information to customers
How to order goods
You can order goods in different ways:
Delivery
Pick up goods at UAB KUPRĖ office free of charge:
Payment
By advance bank transfer:
You can pay from any Lithuanian or foreign bank (by depositing cash or making a transfer from an account);
Specify your order number in the purpose of payment;
in order to receive the ordered goods faster, inform us by e-mail vtr@kupre.lt after completing the order. Otherwise, we will not start processing the order immediately, but only on the next working day.
In cash:
You can pay by collecting the product.
Returning of goods
Goods are exchanged and returned at the buyer's written request, indicating detailed order information: order number, date, product, price, delivery date.
When returning the product, you must submit documents proving the purchase of the item from our store and a document confirming the product warranty, if any, with the request. Proof of purchase can be a cash register receipt, sales receipt, VAT invoice, invoice, payment card statement, payment card reader receipt, and others.
If you have not saved the document of purchase and sale of the product, the product can be changed or other requirements specified in your request can be fulfilled only with the consent of the seller.
The returned item must be fully assembled, returned in the packaging in which it was delivered. The package must be undamaged, clean, properly prepared and packed. The returned item must be unused, undamaged, without losing its commercial appearance, its usable properties have been preserved, and it must be complete with all documentation provided by the manufacturer.
We may refuse to accept the return of the product if changes have been made to the appearance of the product or packaging that were not necessary to inspect the product, including damaged labels, torn protective films and violations of transparent packaging that would not interfere with the right to inspect the product.
Warranty
All products come with a 12- to 36-month warranty.
